Banking and Financial Services

The banking and financial services industry has undergone constant evolution from large segment-based approach to personal and customized solution expectations. This change has happened from fixed-time limited services to an anytime-anywhere approach.

Globiva offers end to end solutions to its customers through gamut of Business Process Management services across multiple verticals and customized for their specific requirements. Banking and financial services are defined by set of discrete processes or transactional activities that support the complete lifecycle as follows:

Inbound Contact Centre Services

Customer queries, complaints, requests, new accounts and account maintenance, retention & cancellations, customer loyalty management

Outbound Contact Centre Services

Welcome calling, account set-up, lead generations, up-selling, cross-selling, call back management, portfolio product management, early and late stage debt collection, dispute management and resolution

Back Office Transaction Process Management

Originations, credit origination unit, batching, verifications and validations, image archiving, account management

Account Life Cycle Management

Account set up, remittances, data entry, credit line evaluation, CPV, policy validation, document verification, contract signing, pre and post credit evaluation

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