In the past few years, customer interactions have undergone a paradigm shift from single point communication to personalized omni channel real-time communications. Achieving customer delight with the help of digital tools, analytics and seamless communication is the need of hour and huge successful organizations around the globe have realized that contact center outsourcing is a cost-effective option that promotes customer experience and retention.
We offer end to end customer interaction channels across all verticals and create superior customer experience and revenue enhancement at optimum cost. Our unique value proposition of cross-sell and up-sell of products yield build revenue stream of our customers. With our contact centre services, your business can streamline customer relationship management to achieve high business growth and profitability.
Voice (Inbound and Outbound), Email, Chat, Social media, IVR and Mobile
Our unique sales proposition helps customers grow their revenue and manage optimum return on investment. Our multichannel approach helps customers grow their market share with our inbound and outbound sales capabilities. Our lead generation and revenue generation is above the industry benchmarks. Our relentless focus on up-sell and cross-sell ensures average sales per resourceis best in class. We manage various products in acquisition arena right from banking to other retail products in various industries. We also have expertise in digital acquisition, B2B sales and field acquisition services.
We use Omni channel platforms to engage with customers via multiple channels for effective resolution and enhanced customer experience. This enables higher customer loyalty and reduced customer effort for query resolution. The services include welcome and activation calls, customer queries, requests, billing, payments, enquiries, complaint resolution, bookings-reservation, updates and customer surveys.
We help customers on their grievance management, tele verifications, service waivers, outbound reference request, information center, account maintenance services, service helpdesk, query management, subscription renewals for better retention. We provide complete support on payments collections and recovery across complete life cycle of due payments.
We have team of certified digital marketing associates. They are expert in SEO management, digital advertising, ad-words support, content moderation,content curation, product categorization, product tagging andcatalogue management.
Seller query resolution pertaining to business listing, pick up, order status, payment related clarification, return related query/complaint, catalog upload related query/complaint, seller portal related issues, account information/change, promotions, seller onboarding, seller management - sales, up-sell, cross-sell.