E-Commerce and Retail

The retail industry is undergoing transformation by shifting away from brick and mortar way of shopping to digital and anywhere-anytime access world. The definition of supply chain and distribution is completely changing. With advancement in technology and associated changing purchase behavior of shoppers, retailers and e-commerce companies need all available time to focus on mission-critical tasks.

We provide Business Process Management services for retail and ecommerce companies across the spectrum. We are helping companies to measure their business efficiencies through optimal solutions to create industry benchmarks experience.

Our service portfolio encompasses:

Omni Channel Customer Services

Our Omni Channel platform enables end to end support clients across website, contact centre and social media platforms. It helps to reduce customer efforts and also enable sales through up-sell and cross-sell

Seller Support Services

Seller query resolution pertaining to business listing, pick-up, order status, payment related clarification, return and catalog upload related query/complaint, seller portal related issues, account information/change, promotions, seller onboarding, seller management sales, up-sell and cross-sell

Content Management Services

Content curation, product categorization, product tagging, catalogue management, product data indexing and archiving

Order Processing Services

Order management, order tracking and reporting, payment processing, written order management, sales and purchase order processing andshipping management

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