Telecommunications

The ongoing growth in technology and customer offerings by various telecom operators, organizations need to focus on innovative offerings to meet the ever-growing customer expectations to maintain the competitive edge.

Telecom companies are constantly evolving various operating models to sustain their business and operational efficiencies to new levels is essential in today’s fast changing environment in telecom industry.

Globiva acts as the supplement for the telecom companies to enhance and transform their value chain through its end to end Business Process Management services. We aim to deliver superior business value complemented with the right mix of analytics, technology, domain and process expertise that enable our clients to achieve cost efficiencies and drive sustainable growth strategies.

Customer Acquisition and Revenue Generation Services

New accounts set up, order taking, improve average revenue per user through up-sell and cross-sell

Customer service

Query resolution, billing and service enquiry, number porting request, cancellation request, warranty support, subscription services, device related troubleshooting andpayment services

Customer Maintenance and Retention Services

Grievance management, tele verification, service waivers, outbound reference request, information center, account maintenance services, service helpdesk and query management

Fulfillment Services

Outbound reference request, information center, order taking, account maintenance services, service helpdesk &technical support, mail management andquery management

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